Privacy policy

Kenvana Privacy Policy

Kenvana operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Kenvana runs on Shopify, which enables us to provide these Services. This privacy policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understood this policy and agree to the collection, use, and disclosure of your personal information as described below.

Personal Information We Collect or Process

When we say “personal information,” we mean data that identifies you or can reasonably be linked to you or another person. This does not include anonymous or de-identified data.

We may collect or process the following categories of information, including inferences based on this data, depending on your use of the Services, your country of residence, and applicable laws:

  • Contact Information: Name, postal address, billing address, shipping address, phone number, email address

  • Financial Information: Credit card number, bank account details, payment methods

  • Account Information: Username, password, security questions, preferences, and settings

  • Transaction Data: Items viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications with Us: Information you provide when contacting our customer service

  • Device Information: Device type, browser, IP address, unique identifiers, etc.

  • Usage Data: Interactions with the site, browsing behavior, frequency of use, etc.

Sources of Personal Information

We collect personal data from the following sources:

  • Directly from you (when you create an account, make a purchase, contact us, etc.)

  • Automatically via the Services (cookies, browsing data)

  • Through our service providers (payment, hosting, etc.)

  • Through our partners or other third parties

Use of Your Personal Information

Depending on your interaction with our Services, your personal data may be used to:

  • Provide, personalize, and improve the Services (order processing, account management, shipping, returns, personalized recommendations, etc.)

  • Marketing and Advertising (promotional emails, targeted ads based on purchase behavior)

  • Security and Fraud Prevention (account authentication, suspicious activity detection, data protection)

  • Communication (customer service, order updates, notifications)

  • Legal Compliance (responding to legal requests, disputes, compliance with local laws)

Disclosure of Personal Information

We may share your personal information in the following cases:

  • With Shopify and our service providers (payment, hosting, shipping, customer support, etc.)

  • With our business and marketing partners

  • With your explicit consent (e.g., social widgets, deliveries)

  • With our subsidiaries or within our corporate group

  • In case of merger, sale, bankruptcy, or to comply with legal obligations

Relationship with Shopify

Our Services are hosted by Shopify, which also collects certain data to enhance the user experience. Shopify may use this data for its own functionality. In this case, Shopify is responsible for processing that data and handling any requests regarding your rights. See Shopify’s privacy policy here: https://privacy.shopify.com/en

Third-Party Websites and External Links

The Services may contain links to third-party websites. We are not responsible for the security, privacy, or accuracy of information on these sites. Please review their policies carefully.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from children under the legal age in your jurisdiction. If you are a parent or guardian of a child who has provided data, contact us to have it removed.

Security and Data Retention

No security measure is infallible. Avoid sending sensitive information via unsecured channels.

We retain your data as long as necessary to:

  • Manage your account

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access your data

  • Request deletion

  • Correct inaccuracies

  • Data portability

  • Object to processing or withdraw consent

  • Opt out of the sale or sharing of your data for advertising purposes

You can also unsubscribe from marketing emails via the link in our messages.

If you are in the EEA or UK, you may additionally:

  • Object to processing

  • Restrict certain uses

  • Withdraw consent

You can exercise these rights through our website or by contacting us.

Complaints

If you have a complaint, contact us. You may also escalate to a data protection authority in your country if you are in the EEA or UK.

International Transfers

Your data may be transferred, stored, or processed outside your country of residence. For EEA or UK residents, we use standard contractual clauses or other recognized legal mechanisms.

Policy Updates

We may update this policy at any time. In case of significant changes, we will update the date and post the new version on our site.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

📧 contact.kenvana@gmail.com
📍 5, Brayford Square, London, ENG, E1 0SG, United Kingdom

Under data protection laws, Kenvana is the data controller of your personal information.